Management software and remote support for technical teams

The operational platform for technical service

Manage clients, devices, service work, documents and invoicing with NexaDesk Gestionale. Use NexaDesk Remote Support as a standalone product or integrated into the client history.

Compare products Request information Apply as Founding Tester
ClientsProfiles, document history and contracts
ServiceIntake forms, reports, tickets and workshop
RentalServers, due dates, invoices and availability
MonitoringLinux/Windows agent, metrics and encrypted relay
Two products

Management software and remote support: separate when needed, integrated when useful

NexaDesk is not a vague all-in-one label: the management app organizes technical operations, while remote support connects technicians to remote devices. Together they complete the client-device-service-report-invoice workflow.

Features

NexaDesk Gestionale

The desktop platform for client records, devices, service work, reports, documents, suppliers, purchasing, inventory, quotes and invoicing.

Explore the management app
Remote Support

NexaDesk Remote Support

The remote connection product with ID, temporary password, authorized access, dedicated viewer and encrypted bridge. It can also be used separately.

Explore remote support
Compare

Native integration

When used together, the remote session is linked to client, device, duration, technician notes, service report and possible billing.

See the integrated workflow
Work smarter

Your whole operational workflow in one place

NexaDesk is built for companies managing technical service, business documents, rental equipment, recurring clients and agent-monitored servers. Fewer separate spreadsheets, fewer manual steps, more control over your data.

Service and workshop

Register device intake, checkout, technical reports and customer history with a workflow designed for real workshop operations.

Documents and invoicing

Quotes, orders, invoices, contracts and tax logic prepared for Germany and Italy.

Rental fleet

Manage available or rented servers and devices with client, dates, price, operational status and invoice references.

Portal and licenses

Client accounts, serials, plans, activations and expiry dates are managed from the NexaDesk backoffice on your server.

Agent monitoring and encrypted relay

Generate agent packages for Linux and Windows servers, collect CPU, RAM, disk and uptime, and receive status even when the client has no static public IP.

Integrated and standalone remote support

Start sessions from the client profile or use the separate Remote Client with temporary ID, password, customer consent and encrypted NexaDesk bridge.

Explore remote support

NexaDesk Remote Support

Remote support connected to daily service work

NexaDesk Remote starts sessions from the client profile, records start and end time, stores technician notes in customer history and can mark non-contract work as billable.

Explore NexaDesk Remote Download Remote Client
ID 482 913 705
Password 8F4C2D
Temporary ID and passwordThe customer shares the code displayed in Remote Client and explicitly allows control.
Authorized direct accessFor support contracts, recurring access can be linked to the customer record.
Report and billingAt session end the technician records notes, duration and billable status in the client profile.
New commercial value

From rental fleet to operational server control

The rental fleet is no longer just an asset list: with NexaDesk Agent it becomes a technical dashboard for status, availability and key signals from client servers.

CPUload
RAMusage
DISKspace

Dedicated agent

Generated from the desktop app with a secure token and installed on the client server.

Private relay

Servers report back to NexaDesk without requiring static public IPs or open inbound ports.

Real metrics

CPU, RAM, disk, uptime and last contact are visible directly inside the rental fleet.

Software preview

Screens designed to control daily work

Clean application screenshots with demo data, ready to present dashboard, clients, service, rental fleet, invoices and tickets.

Dashboard NexaDesk

Operational dashboard

Client status, deadlines, documents and recent activity.

NexaDesk client profile

Client profile

Complete client profile with contacts, documents, contracts and history.

NexaDesk service management

Technical service

Tickets, intake and checkout forms, and service reports.

NexaDesk rental fleet

Rental fleet

Servers and devices linked to clients, deadlines and invoices.

NexaDesk invoices

Invoices and documents

Business documents linked to clients, orders and tax rules.

NexaDesk tickets

Tickets and client area

Web requests, replies and open tickets in one clear view.

Plans

Choose the plan that fits your company

Pricing is structured to cover the desktop suite, updates, client area, licensing and the added value of monitoring. Advanced e-invoicing can be quoted as an optional service.

Try NexaDesk free for 14 days

The free trial is not a commercial package. It is designed to test NexaDesk, validate your workflow and then choose the right plan.

Request free trial Apply as Founding Tester

Starter

EUR 39.00 / month

For small workshops and independent IT technicians with service, documents and basic monitoring.

  • 250 client records
  • 1 activations included
  • Updates included
  • Basic asset monitoring
  • Advanced e-invoicing optional
Request this plan

Business

EUR 79.00 / month

For IT companies with more documents, workstations, client area and agent monitoring.

  • 1000 client records
  • 3 activations included
  • Updates included
  • Basic asset monitoring
  • Server agent and operational metrics
  • Advanced e-invoicing optional
Request this plan

Professional Annual

EUR 948.00 / year

Annual plan with monitoring relay, priority support and update coverage.

  • Unlimited client records
  • 5 activations included
  • Updates included
  • Server agent and operational metrics
  • Encrypted NexaDesk relay included
  • Priority support
  • Advanced e-invoicing optional
Request this plan

Lifetime

EUR 2,499.00 one-time

Permanent license for the full feature set, with separate update coverage after the first year.

  • Unlimited client records
  • 5 activations included
  • Updates included
  • Updates are included for the first year; after that, an update service is required.
  • Server agent and operational metrics
  • Encrypted NexaDesk relay included
  • Priority support
  • Advanced e-invoicing optional
Request this plan

Suite completa mensile

EUR 129.00 / month

Gestionale completo con teleassistenza integrata e Remote Client standalone.

  • Unlimited client records
  • 5 activations included
  • Updates included
  • E-invoicing included
  • Advanced e-invoicing optional
Request this plan
Want to try it?

Tell us a little about your workflow and we will prepare a test license.

Already have a license?

Log in to the client area to view your serial, expiry date and available activations.

Need support?

The ticket goes directly to the NexaDesk Admin backoffice.

Request information or support

Open a request and we will get back to you as soon as possible.

Use cases

NexaDesk solutions for IT service companies

Dedicated pages for technical service, server rental, ticket portals, invoicing and workshop operations.

Technical service management Intake forms, reports, client history and connected tickets. Server and device rental Availability, billing periods, invoices and agent monitoring. Client ticket portal Web frontend, email notifications, client area and replies from the app. Italian electronic invoicing SDI, PEC, FatturaPA XML and Italian VAT profiles. IT workshop Intake, checkout, diagnosis and customer-facing PDF documents.
FAQ

Quick answers before testing NexaDesk

Common questions about installation, licensing, ticket portal, invoicing and device monitoring.

Does NexaDesk run on macOS and Windows?

Yes. NexaDesk is distributed as a desktop app for macOS and Windows. Updates are read from the official NexaDesk server and operational data remains in the configured local paths.

Can I test NexaDesk before buying?

Yes. A 14-day free trial is available to test client records, documents, service workflows, ticket portal and rental fleet.

Is the ticket portal included?

NexaDesk can generate and connect a web ticket portal through an API token. Clients can open tickets, follow replies and use the client area.

Does NexaDesk support German and Italian invoicing?

Yes. The tax wizard lets you choose country and VAT regime. For Italy, SDI/PEC data and FatturaPA XML generation are planned; SDI delivery requires an intermediary integration.

How does rental server monitoring work?

The rental fleet can use Linux or Windows agents and an encrypted relay. The agent sends CPU, RAM, disk, uptime and last contact without requiring a static public IP at the customer site.