Consent-based session
The customer shares the Remote Client ID and password and authorizes control.
Standalone product, native integration
Remote support for IT technicians, standalone or integrated into NexaDesk workflows
NexaDesk Remote Support connects technicians to remote devices with partner ID and temporary password. Remote Client remains a lightweight product for connection, consent, licensing and authorized access; reports, operational history and billing are handled by NexaDesk Gestionale when the session starts from the management app.
Public beta test
We are opening NexaDesk Remote Support to early testers
During this phase, approved testers receive 6 free months to try the product in real environments. We collect only anonymous technical metrics about stability, video quality, latency and compatibility: no video, files, clipboard or session content.
How it works
Authorized direct access
For support contracts, direct access can be prepared and tied to license and customer policy.
Encrypted NexaDesk bridge
The connection uses a dedicated relay without opening router ports at the customer site.
NexaDesk integration
Sessions can start from the client profile, ticket or support contract.
NexaDesk Remote Support for beta testers, IT technicians and private use
This page covers the main NexaDesk Remote Support use cases: free private help, professional remote work for IT technicians, consent-based ID/password sessions and the public beta with a free 6-month license.
Free remote support for private use
The client can be downloaded for helping family or friends through manual ID/password sessions, without commercial features or persistent direct access.
Software for IT technicians
For repair shops, IT consultants and small MSPs, the professional license adds commercial use, technician management, authorized access and management-app history.
Remote support alternative
NexaDesk focuses on a clear, measurable workflow: lightweight client, dedicated viewer, encrypted bridge and integration with clients, tickets and billing.
Public beta test
Approved testers receive 6 free months and help validate video quality, latency, controls, Windows/macOS compatibility and real-world stability.
Remote support plans
Pricing is separate from NexaDesk Gestionale. A remote-only license activates Remote Client, not the management app.
Remote Basic
EUR 19.00 / month
For small technicians and light usage with manual ID/password sessions.
1 technician/device activations
Request planRemote Pro
EUR 49.00 / month
For professional use with multiple technicians and authorized direct access.
3 technician/device activations
Request planRemote Business
EUR 588.00 / year
Annual team plan with relay priority and up to 10 technicians.
10 technician/device activations
Request planFree private use and professional plans
For private/non-commercial use, the client remains free with manual ID/password sessions. Professional plans unlock commercial use, technicians, authorized direct access, relay priority and NexaDesk Gestionale integration.
Suggested limits
- Remote Basic: 1 technician, light usage, manual sessions.
- Remote Pro: 3 technicians, professional sessions and authorized direct access.
- Remote Business: up to 10 technicians, relay priority and team use.
NexaDesk Remote Support FAQ
Is NexaDesk Remote Support free?
Remote Client is free for private/non-commercial help with manual ID/password sessions. Professional use requires a dedicated license.
How long does the public beta last?
Approved testers receive a free 6-month license to try NexaDesk Remote Support in real environments.
Which data is collected during beta?
Only anonymous technical metrics about stability, video quality, latency, errors and compatibility are collected. Video, files, clipboard and session contents are not collected.
Does the customer need an account to receive help?
No. Without login, temporary ID and password connections remain available. Login unlocks license, cloud address book and authorized access.
Want to test it on real support work?
Download the client or request a beta license. NexaDesk needs feedback from technicians working with real clients, devices and networks.